You may exchange or request a refund within 14 days from the date you received the product, on items purchased at full retail price. Please note that we do not offer free returns — we suggest selecting a tracked courier service and contacting us beforehand.

Items bought on sale or at a reduced price are FINAL SALE — they cannot be returned, exchanged or refunded. Using a discount code on a full-price item does not make it final sale; those orders follow the standard 14-day return policy.

For further assistance, please contact us at contact@marchenoir.com.