The rules that apply to your order depend on the country your order is delivered to (the shipping address on the order). The currency you paid in, the site version you used or your location when browsing do not change them. Where an order contains several items, each item is assessed on its own, so full-price and sale items in the same order may follow different rules.

Return shipping — all countries
Marché Noir does not provide return shipping labels. For eligible returns, customers must arrange and pay for their own return shipment using their preferred carrier. Please contact us for the correct return address and instructions before sending your parcel. We recommend a tracked service.

If your item is faulty, damaged or incorrect, please contact us first. Where applicable law requires us to cover return shipping costs, we will arrange reimbursement of those costs.

How to start a return
Write to contact@marchenoir.com with your order number and the pieces you wish to return. We will reply with the return address and instructions for your region.

1. United States

Full-price pieces. Returns are accepted within 14 days from the date you received the order. We do not refund to the original payment method: an eligible return is settled as an exchange (subject to availability) or as store credit for the price paid. Store credit does not expire and may be used on any future order. Original outbound shipping is not refunded.

Exchanges. Exchanges are available on size, subject to stock. Our runs are limited and are not restocked; where the size is no longer available the return is settled in store credit.

Condition. Pieces must be returned unworn and unwashed, with the hang tag attached, in their original packaging. Anything returned outside that condition will be declined and sent back to you.

Sale pieces — final sale (United States only). For orders delivered to the United States, pieces bought on sale or at a marked-down price are final sale: they cannot be returned, exchanged or refunded for change of mind. Using a discount code on an otherwise full-price piece does not make it final sale; that piece follows the 14-day policy above. Made-to-order pieces are also final sale. In an order that mixes full-price and sale pieces, the full-price pieces remain returnable.

Processing. Store credit is issued within 5–7 business days of your return reaching us. You will receive an email confirmation once it is complete.

2. European Union and EEA
This section applies to orders delivered to an EU member state (including its outermost regions, such as Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint-Martin, the Canary Islands, the Azores, Madeira and the Åland Islands), Norway, Iceland or Liechtenstein. It applies to full-price, sale, discounted, archive, limited-edition and pre-order pieces alike.

Right of withdrawal. You may withdraw from your purchase without giving any reason within 14 days of the day you, or someone you name other than the carrier, receive the goods. If an order arrives in several parcels, the 14 days run from receipt of the last parcel. To withdraw, send us a clear statement (for example by email to contact@marchenoir.com) before the 14 days end. You may use the model withdrawal form below, but it is not required. A withdrawal sent in time is valid; it does not need our approval. We will acknowledge receipt of your withdrawal by email.

Sending the goods back. Send the goods back to the address we give you no later than 14 days after telling us you are withdrawing. You arrange and pay for the return shipment; we do not provide labels.

Refund. We refund all payments received for the withdrawn goods within 14 days of receiving your withdrawal, to the original payment method unless you expressly agree to something else. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them, whichever is earlier. If you withdraw from the whole order, we also refund the standard delivery charge; we do not refund the extra cost of a more expensive delivery option you chose (such as express). We do not charge any fee for a withdrawal. An exchange or store credit is available instead only if you ask for it.

Handling. You may handle and try on the pieces as you would in a shop, and opening the packaging does not remove your right of withdrawal. You are only liable for any loss in value caused by handling beyond what is needed to establish their nature, characteristics and functioning.

Exception. The right of withdrawal does not apply to pieces made to your own specifications or clearly personalised for you. Standard pieces chosen in a size or colour, pre-orders of standard pieces and sale pieces are not personalised and remain covered.

3. United Kingdom
This section applies to orders delivered to the United Kingdom, the Isle of Man, Jersey or Guernsey, including sale pieces.

You may cancel your order for any reason within 14 days from the day after you receive the goods, by sending us a clear statement (for example by email to contact@marchenoir.com); you may use the model form below. You must send the goods back within 14 days of telling us you are cancelling; you arrange and pay for the return shipment. We refund the price of the cancelled goods to your original payment method, together with the standard delivery charge if you cancel the whole order, within 14 days of receiving the goods back or evidence that you have sent them, whichever is earlier. We do not charge a fee for cancelling. You may try the pieces on as you would in a shop; we may reduce the refund only for loss in value caused by handling beyond that. Pieces made to your specifications or clearly personalised are excluded.

4. All other destinations
For orders delivered anywhere else (for example Canada, Switzerland, Japan, Australia, New Zealand and the rest of the world), change-of-mind returns of full-price pieces are accepted within 14 days of receipt and are settled as an exchange (subject to availability) or store credit; sale and marked-down pieces are final sale for change of mind. Pieces must be returned unworn and unwashed with the hang tag attached. Where the law of your country gives you further rights, those rights apply in addition to this policy.

5. Faulty, damaged, incorrect or misdescribed pieces — all destinations
If a piece arrives faulty or damaged, is not what you ordered, or does not match its description, write to contact@marchenoir.com with your order number and photos. These cases are handled separately from change-of-mind returns: final-sale and store-credit terms do not apply to them, and your statutory remedies (such as repair, replacement, price reduction or refund) are not affected. Where the law requires us to cover return shipping costs, we will arrange reimbursement. In the EU and EEA the legal guarantee of conformity applies for at least two years from delivery; in the UK your rights under the Consumer Rights Act 2015 apply; elsewhere, the consumer protections of your country apply.

6. Orders placed before 25 September 2026
Orders placed before this policy was published are handled under the terms shown at the time of purchase where those terms are more favourable to you. For example, if a return label was offered when you ordered, we will honour that for your order.

Model withdrawal / cancellation form (EU, EEA and UK)
Complete and return this form only if you wish to withdraw from the contract.
To: Marché Noir, contact@marchenoir.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [pieces]
Ordered on [date] / received on [date]
Order number: [number]
Name of consumer(s): [name]
Address of consumer(s): [address]
Date: [date]