You may exchange or request a refund within 14 days from the date you received the product. Please note that we do not offer free returns. We suggest selecting a tracked courier service and contacting us beforehand.

Items purchased during a sale or with a discount code are eligible for exchange or store credit only. We do not offer refunds on any sale items, only items purchased at the original retail price.

For further assistance, please contact us at support@marchenoir.com